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Licence key

8 help articles tagged “Licence key”.

  1. How to contact support and track a ticket

    Open a ticket under Support in your account at firelet.media/app, or use the public form. Include your version and, for problems, About → Copy diagnostics.

    Windows macOS Linux Your account

  2. Trial over, Check-in needed, Past updates: licence messages explained

    The title-bar label shows your licence state. What Trial over, Check-in needed, Check-in refused, Past updates and Another PC's licence mean, and each fix.

    Windows Your account

  3. How updates work, and what 'Past updates' means

    The build you buy is yours for ever. A year of updates ($100) adds 12 months of new releases. Run a build newer than you own and it shows Past updates.

    Windows Your account

  4. What does firelet.media Gallery send over the internet?

    Your photos, faces, search index and library never leave your PC. The app contacts firelet.media only for licence and update checks, plus downloads you start.

    Windows macOS Linux

  5. How to move your licence to a new computer

    Free the seat first with Deactivate this PC in the Licence window, or release the old computer in your account. Then install on the new PC and activate the key.

    Windows Your account

  6. How to buy firelet.media Gallery (for one or several computers)

    Buy once at firelet.media: one key with a seat per computer, $160 each. Add a year of updates at checkout or later. Paddle handles payment, tax and receipts.

    Windows Your account

  7. How to activate your licence key (and where to find it)

    Click the licence label in the title bar (Trial · 14d), paste the key from your email or account into Licence key and press Activate. It needs internet once.

    Windows Your account

  8. How does the 14-day free trial work?

    The trial runs 14 days from the first launch with every feature on, no photo or folder limit and no watermark. When it ends, your library stays browsable.

    Windows macOS Linux