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fireletmedia Buy

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Account

6 help articles tagged “Account”.

  1. How to contact support and track a ticket

    Open a ticket under Support in your account at firelet.media/app, or use the public form. Include your version and, for problems, About → Copy diagnostics.

    Windows macOS Linux Your account

  2. How to find your orders, receipts and invoices

    Sign in at firelet.media/app and open Orders to see every purchase and open its tax invoice at Paddle, the merchant of record, which also emails your receipt.

    Your account

  3. How to get a refund within 14 days

    Within 14 days of buying, sign in to your account, open Orders and press Refund. No reason needed. Paddle reviews it and the money returns to how you paid.

    Your account

  4. How to move your licence to a new computer

    Free the seat first with Deactivate this PC in the Licence window, or release the old computer in your account. Then install on the new PC and activate the key.

    Windows Your account

  5. How to buy firelet.media Gallery (for one or several computers)

    Buy once at firelet.media: one key with a seat per computer, $160 each. Add a year of updates at checkout or later. Paddle handles payment, tax and receipts.

    Windows Your account

  6. How to activate your licence key (and where to find it)

    Click the licence label in the title bar (Trial · 14d), paste the key from your email or account into Licence key and press Activate. It needs internet once.

    Windows Your account