https://firelet.media/help https://firelet.media/blog https://firelet.media/help/topic/getting-started https://firelet.media/help/topic/library-and-import https://firelet.media/help/topic/browsing-and-viewing https://firelet.media/help/topic/search-and-ai https://firelet.media/help/topic/people-and-places https://firelet.media/help/topic/organising https://firelet.media/help/topic/editing-and-video https://firelet.media/help/topic/phone-and-sync https://firelet.media/help/topic/backup-and-export https://firelet.media/help/topic/licence-and-account https://firelet.media/help/topic/troubleshooting https://firelet.media/help/topic/privacy-and-security https://firelet.media/help/android-companion-app 2026-09-30T05:45:00+00:00 https://firelet.media/help/media/cover-android-companion-app.webp Cover image: the title What does the free Android companion app do? over a sunny summer landscape. https://firelet.media/help/edit-photos-without-changing-originals 2026-09-30T05:30:00+00:00 https://firelet.media/help/media/shot-editor-adjust.webp A photo in the viewer with the Adjust panel open: Reset and Before, Automatic, Crop and rotate, Light, Colour, Presets and Copy and Paste edits. https://firelet.media/help/export-photos 2026-09-30T05:15:00+00:00 https://firelet.media/help/media/shot-export-dialog.webp The Export window with Preset, Folder, Format, Long edge, JPEG quality, the metadata and edits tick boxes, Watermark and File names. https://firelet.media/help/map-no-tiles-configured 2026-09-30T05:00:00+00:00 https://firelet.media/help/media/shot-map-no-tiles.webp The map showing clustered photo pins on a blank background under the box 'No map tiles configured'. https://firelet.media/help/see-photos-on-a-map 2026-09-30T04:45:00+00:00 https://firelet.media/help/media/shot-map-no-tiles.webp The map with clustered photo pins on a blank background, the toolbar with Fit, Select area, Photos, Cluster, Trail, Heatmap and Tile provider…, and the 'No map tiles configured' box. https://firelet.media/help/sort-and-filter-photos 2026-09-30T04:30:00+00:00 https://firelet.media/help/media/shot-filters-panel.webp The Filters panel with Reset, Show what does not match, and sections for Rating & labels, Quality & faces, File types, Location, File size, Duration, Camera and Sort. https://firelet.media/help/index-library-for-ai-search 2026-09-30T04:15:00+00:00 https://firelet.media/help/media/shot-ai-panel.webp The AI panel with its beta badge, showing 50 of 50 images embedded and the Search, Similar, Tags, Duplicates, Groups and other sections. https://firelet.media/help/contact-support 2026-09-30T04:00:00+00:00 https://firelet.media/help/media/cover-contact-support.webp Cover image: the title How to contact support and track a ticket over a harbour at dusk. https://firelet.media/help/orders-receipts-invoices 2026-09-30T03:45:00+00:00 https://firelet.media/help/media/cover-orders-receipts-invoices.webp Cover image: the title How to find your orders, receipts and invoices over a city skyline at night. https://firelet.media/help/phone-link-not-connecting 2026-09-30T03:30:00+00:00 https://firelet.media/help/media/shot-pair-phone-dialog.webp The Pair a phone window with a QR code, three numbered steps, a 12-character code and the New code and Close buttons. https://firelet.media/help/auto-sync-phone-photos 2026-09-30T03:15:00+00:00 https://firelet.media/help/media/shot-devices-panel.webp The Devices panel with 'Let paired phones connect' ticked, the computer's name with Rename…, the Pair a phone button and the Paired phones list. https://firelet.media/help/getting-started-tour 2026-09-30T03:00:00+00:00 https://firelet.media/help/media/shot-grid-overview.webp The main window with the Library panel open on the left and a grid of landscape and travel photos sorted newest first. https://firelet.media/help/are-original-files-changed 2026-09-29T05:45:00+00:00 https://firelet.media/help/media/shot-editor-adjust.webp The Adjust panel beside a photo in the viewer, headed 'Saved as you go; the file itself is never changed.' https://firelet.media/help/supported-file-formats 2026-09-25T04:30:00+00:00 https://firelet.media/help/media/cover-supported-file-formats.webp Cover image: hot-air balloons over a rocky valley at sunrise behind the article title. https://firelet.media/help/system-requirements 2026-09-24T03:15:00+00:00 https://firelet.media/help/media/cover-system-requirements.webp Cover image: a lake between mountains behind the article title. https://firelet.media/help/licence-messages-explained 2026-09-22T05:15:00+00:00 https://firelet.media/help/media/shot-title-bar-trial.webp Close-up of the title bar showing the item count, the Trial · 14d licence label, v2026.10 and the theme button. https://firelet.media/help/updates-and-past-updates 2026-09-18T04:00:00+00:00 https://firelet.media/help/media/cover-updates-and-past-updates.webp Cover image: an autumn lake with red and gold trees behind the article title. https://firelet.media/help/what-data-is-sent 2026-09-17T06:00:00+00:00 https://firelet.media/help/media/cover-what-data-is-sent.webp Cover image: green northern lights over a dark landscape behind the article title. https://firelet.media/help/find-and-remove-duplicate-photos 2026-09-15T04:45:00+00:00 https://firelet.media/help/media/shot-ai-duplicates.webp The Duplicates section of the AI panel listing near-identical pairs with their match percentage, beside a grid filtered to duplicates ≥ 0.97. https://firelet.media/help/back-up-photos-and-library 2026-09-11T03:30:00+00:00 https://firelet.media/help/media/cover-back-up-photos-and-library.webp Cover image: a mountain valley in morning light behind the article title. https://firelet.media/help/heic-photos-not-showing 2026-09-10T05:30:00+00:00 https://firelet.media/help/media/cover-heic-photos-not-showing.webp Cover image: a rocky coast at sunset behind the article title. https://firelet.media/help/request-a-refund 2026-09-08T04:15:00+00:00 https://firelet.media/help/media/cover-request-a-refund.webp Cover image: a turquoise tropical lagoon behind the article title. https://firelet.media/help/move-licence-to-new-computer 2026-09-04T03:00:00+00:00 https://firelet.media/help/media/cover-move-licence-to-new-computer.webp Cover image: a coastline at sunset behind the article title. https://firelet.media/help/buy-for-several-computers 2026-09-03T05:00:00+00:00 https://firelet.media/help/media/cover-buy-for-several-computers.webp Cover image: a neon-lit city at night behind the article title. https://firelet.media/help/pair-android-phone 2026-09-01T03:45:00+00:00 https://firelet.media/help/media/shot-pair-phone-dialog.webp The Pair a phone window on Windows, with a QR code, the three numbered steps, a 12-character pairing code and the same-Wi-Fi note. https://firelet.media/help/activate-licence-key 2026-08-28T05:45:00+00:00 https://firelet.media/help/media/shot-licence-window-trial.webp The Licence window with the trial text, the Licence key box and its hint about dashes and capitals, Activate and Buy firelet ($160). https://firelet.media/help/find-photos-by-description 2026-08-27T04:30:00+00:00 https://firelet.media/help/media/shot-ai-search-results.webp The AI panel with “sunset over the sea” typed in the search box and the grid showing matching sunset photos first. https://firelet.media/help/add-photo-folders 2026-08-25T03:15:00+00:00 https://firelet.media/help/media/shot-library-panel.webp The Library panel with Attach a folder, Add a cloud folder, the Sources list and the options for scanning, beside a grid of photos. https://firelet.media/help/free-trial 2026-08-21T05:15:00+00:00 https://firelet.media/help/media/shot-licence-window-trial.webp The Licence window during the trial, showing 14 of 14 days left, the Licence key box, Activate and Buy firelet ($160). https://firelet.media/help/install-on-windows 2026-08-20T04:00:00+00:00 https://firelet.media/help/media/shot-first-run-empty.webp firelet.media Gallery on its first launch: an empty grey grid, the title bar reading “No images yet — add a folder to begin” and the Trial · 14d label. https://firelet.media/blog/category/photo-organising https://firelet.media/blog/category/privacy https://firelet.media/blog/category/phone-photos https://firelet.media/blog/category/family-archives https://firelet.media/blog/category/ai-photo-search https://firelet.media/blog/category/workflows https://firelet.media/blog/category/product-news https://firelet.media/blog/pay-once-pricing-explained 2026-09-30T05:30:00+00:00 https://firelet.media/help/media/cover-pay-once-pricing-explained.webp The post title over an illustrated city skyline at dusk, reflected in still water. https://firelet.media/blog/refunds-in-one-click 2026-09-30T04:15:00+00:00 https://firelet.media/help/media/cover-refunds-in-one-click.webp A summer travel photograph behind the title Changed your mind? Refunds are now one button for 14 days. https://firelet.media/blog/phone-storage-full-move-photos-to-pc 2026-09-30T03:15:00+00:00 https://firelet.media/help/media/cover-phone-storage-full-move-photos-to-pc.webp A harbour and coastline photograph behind the title Phone storage full? Move your photos to your PC over Wi-Fi. https://firelet.media/blog/release-2026-10-whats-new 2026-09-30T03:00:00+00:00 https://firelet.media/help/media/shot-grid-overview.webp The firelet.media Gallery 2026.10 window on Windows, with the Library panel on the left and a grid of photos. https://firelet.media/blog/photos-in-wrong-order-fix-dates 2026-09-28T05:15:00+00:00 https://firelet.media/help/media/shot-datetime-dialog.webp The Date and time window in firelet.media Gallery with Move them all by, Set the first to, Use each file's own date on disk, Back to the file's date and Apply. https://firelet.media/blog/free-trial-14-days-no-limits 2026-09-27T05:00:00+00:00 https://firelet.media/help/media/shot-licence-window-trial.webp The Licence window during the trial, reading 14 of 14 days left with every feature and no limit on pictures or folders, above the Licence key box and the Activate button. https://firelet.media/blog/introducing-wifi-phone-link 2026-09-26T04:30:00+00:00 https://firelet.media/help/media/shot-pair-phone-dialog.webp The Pair a phone window in firelet.media Gallery, showing a QR code, a 12-character pairing code and the note that the phone and computer must be on the same Wi-Fi. https://firelet.media/blog/search-text-in-your-photos 2026-09-24T06:00:00+00:00 https://firelet.media/help/media/cover-search-text-in-your-photos.webp A city at night behind the title How to search the text in your photos. https://firelet.media/blog/weekly-photo-routine 2026-09-18T05:30:00+00:00 https://firelet.media/help/media/cover-weekly-photo-routine.webp A summer travel photograph behind the title A 15-minute weekly routine that keeps photos organized. https://firelet.media/blog/find-photos-of-a-place 2026-09-15T04:15:00+00:00 https://firelet.media/help/media/cover-find-photos-of-a-place.webp A harbour and coastline photograph behind the title How to find all your photos of a place. https://firelet.media/blog/private-photo-storage-on-your-pc 2026-09-11T03:00:00+00:00 https://firelet.media/help/media/cover-private-photo-storage-on-your-pc.webp A night-sky landscape photograph behind the title Private photo storage: keep your pictures on your own PC. https://firelet.media/blog/heic-wont-open-on-windows 2026-09-08T05:00:00+00:00 https://firelet.media/help/media/cover-heic-wont-open-on-windows.webp A summer travel photograph behind the title HEIC photos won't open on Windows? Here's the fix. https://firelet.media/blog/organize-20-years-of-family-photos 2026-09-04T03:45:00+00:00 https://firelet.media/help/media/cover-organize-20-years-of-family-photos.webp An autumn landscape photograph behind the title How to organize 20 years of family photos. https://firelet.media/blog/too-many-duplicate-photos 2026-09-01T05:45:00+00:00 https://firelet.media/help/media/shot-ai-duplicates.webp The Duplicates section of the AI panel listing near-duplicate pairs with their match percentage, next to a grid of the matching photos. https://firelet.media/blog/back-up-phone-photos-to-pc-without-cloud 2026-08-28T04:30:00+00:00 https://firelet.media/help/media/cover-back-up-phone-photos-to-pc-without-cloud.webp A harbour and coastline photograph behind the title Back up phone photos to your PC without the cloud. https://firelet.media/blog/find-a-photo-by-describing-it 2026-08-25T03:15:00+00:00 https://firelet.media/help/media/shot-ai-search-results.webp The AI panel in firelet.media Gallery with 'sunset over the sea' typed in the search box and matching sunset photos filling the grid. https://firelet.media/blog/photo-storage-without-cloud-subscription 2026-08-20T05:15:00+00:00 https://firelet.media/help/media/cover-photo-storage-without-cloud-subscription.webp A mountain and lake landscape photograph behind the title Photo storage without a cloud subscription. https://firelet.media/blog/photos-scattered-across-drives 2026-08-17T04:00:00+00:00 https://firelet.media/help/media/shot-library-panel.webp The Library panel in firelet.media Gallery, with Attach a folder, Add a cloud folder and the list of attached source folders.